Hello- Nelson Elam here! I’m a VMware Solutions Engineer at Pure Storage and wanted to make you aware of an issue we’ve seen crop up a couple of times recently with our vSphere Remote Plugin and provide a quick explanation.
If your vCenter uses a .local domain (vcenter.purestorage.local is one example), you might have seen the following 3 errors in Pure’s vSphere Remote Plugin in vCenter:
- In the FlashArray list page, the error “Error retrieving array list. Please try again later.” is returned.
- When trying to import arrays via Pure1, the error “Authenticate with Pure1 to use this feature” is returned despite previously successful registration with Pure1 through the plugin.
- When adding an array manually, a “no permissions” error is returned.
Resolution:
To resolve this, follow step 14 from the Online Deployment Procedure for the remote plugin by running this command after customizing it to your environment:pureuser@purestorage-vmware-appliance:~$ puredns setattr --search {your .local domain} --nameservers {ip or FQDN of DNS server}
So what’s going on here? When the OVA where you deployed the Remote vSphere Plugin tries to reach out to your vCenter with a .local domain suffix, it can’t resolve the DNS address unless you’ve provided the appropriate search domain for the OVA and will return different errors depending on where you are trying to interact with it in vCenter.
Luckily this is a simple fix despite the seemingly unrelated errors that pop up. Hopefully this was helpful!